FAQs
Any questions, please feel free to contact our customer service.
- 01.What kind of payment do you accept?
- We only accept Visa, Mastercard, MoneyGram and Western Union. We use state-of-the-art encryption technology (SSL) to protect your credit card/personal information. Your information is 100% safe when you shop in our store.
- 02.Why is my payment declined?
-
a.Your credit card need to open overseas payment authorization firstly.
b.Check the information you filled in while paying.
c.Check whether there is enough money in your card.
d.Cards with low credits will be declined.
e.Using wrong card which we can not accept. - 03.How to place custom jerseys order?
- Please send your customized information(name & number) to our customer service email after you check out the payment.
- 04.When can I except my shipment?
- The warehouse workers in our company need about 24 hours to prepare and pack the goods for you. If there is some delay and special situation, our customer service will email you. Our customer service will email you tracking number once the tracking number is offered by delivery company.
- 05.What carrier do you use for my package and how long for shipping?
-
a.Express delivery company: UPS/DHL/Fedex/TNT/EMS/USPS and so on.
- b.Shipping time: about 7 bussiness days to most countries usually.
- 06.Do I need to pay duty fee?
- Customers from Europe or other countries often worry about the taxes. Our company ship parckage as gift, fast delivery and no tax.
- 07.Can I pay extra money to ship the orders overnight?
- All the international delivery company can not make overnight shipping happen so far. So please order a few days ealier before your big event comes.
- 08.Will you send us junk mails if we leave you an email?
- We promise we never send our customers junk email and always keep customers' information as a secret.
- 09.When will I get my email replied?
- Our customer service try our best to reply your emails within 12 hours on business day. And we also offer the WhatsApp online. If it is an urgent order, you can give us a phone call.
- 10.Why do you charge my card more than your product price?
- We only receive your order price. As we are from different country use the different currencies, So the extra money may be charged by the bank as the bank fee. It is a fee for overseas transaction, for the currency exchange rate fee. Hope you can understand.
- Note: Since there are exchange conversion, cross-border fees (Charged by issuing bank) and etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank.
- 11.What is your site currency?
- Our site currency is us dollars.
- 12.How to monitor your parcel's status?
- You can monitor online on http://www.17track.net/en/ after recieved the tracking number.
